Frequently asked Questions
Are you Government Licensed?
Yes, since 1994.
Compassion HomeCare is approved and licensed by Eastern, Central and Western Health boards. A government representative from the Health Boards will visit all our offices annually to monitor and review our policies and processes to ensure we meet government standards for Home Care Agencies. In 2018 Compassion HomeCare received Primer Accreditation Status with Accreditation Canada with an overall rating of 94%. This rating compares our standards with national standards and ensures our Home care, Nursing, and Physiotherapy services are safe, effective and of the highest quality. We continue to maintain an exceptionally high standard of service at all of locations throughout the province.
Are you a locally owned business?
Yes. The Noel family are the founders of Compassion HomeCare. Compassion Homecare was started in 1994 by William and Sandra Noel who are now both retired. The CEO, Dwain Noel BBA, has almost 25 years experience in home care management and leadership. Dwain oversees and directs the daily operation of all nine (9) of Compassion HomeCare sites.
What hours are you available?
Each office maintains regular business hours; however, home care service is available 24 hours a day, 7 days a week. We make every effort to ensure your telephone call is answered by a live individual during business hours. In the event you have to leave a message, your call will be returned during business hours. An on-call coordinator will respond to urgent calls after business hours.
Do your employees require criminal record checks? Are they insured?
All employees of Compassion HomeCare must provide Criminal Record Check, which includes a vulnerability sector check, from their local Police Department. We cover all employees with general liability insurance and worker’s compensation insurance.
Will the same Home Care Provider come each day?
Our goal is to provide continuity of care, as much as possible. We will schedule the same employee with a client as long as the client is satisfied and the employee is available. We believe that developing a strong rapport and trust with your home care provider is vital to a successful home care experience.
How do I start services?
Call us today. Our service coordinator will discuss a service to meet your needs. A supervisor will arrange a free home assessment at your convenience to identify how we can best serve you. A suitable time for service will be determined that is best for you and your care provider.
How quickly can service be started?
Generally, service can start within 24-48 hours and often the same day.
What training do your employees receive?
Compassion HomeCare employees receive a comprehensive orientation detailing their role and responsibilities as a Home Care Provider, including a signed “confidentiality statement”. Employees receive “client specific” training by our Registered Nurses, as needed. We also provide a government approved “Home Support Worker Course” to our employees.
All Home Support Workers receive Personal Protective Equipment (PPE) kits as well as annual training in Hand Hygiene. Compassion Homecare believes in the importance of education and training for our staff in order to provide our clients with the best care available. All offices provide ongoing in-services each year for our employees on topics such as proper lifting techniques, Diabetic Training, and Alzheimer’s Training.
Are Home Care Services covered by MCP, VAC, or Insurance Companies?
The Provincial Government’s HomeCare Program does cover specific services, depending upon client eligibility, to determine if you qualify contact your local Health and Community Services Office. Services for Veterans and family members are often covered by Veteran Affairs Canada. For more information contact the VAC Office @ 1-866-522-2122. Many Insurance Companies cover Home Care services. To determine your coverage, contact your local Insurance representative. You may also pay privately for services.
How do I pay for service?
You will receive a monthly invoice from Compassion HomeCare. (Unless your service is paid directly by a third party such as Eastern, Central, or Western Health, then the invoice goes to that party.) You may pay by cash, cheque, money order, Visa or MasterCard. Payment can be made at your local Compassion HomeCare Office or sent by mail. Clients have the option for direct billing where monthly payments will be automatically deducted from your bank account at the end of each month. This service is secure and convenient saving the client’s time and money with the expense of cheques or going to the office in person.